Dominion Energy Shares Signs of Utility Scams, Urges Customers to Stay Safe As Holidays Approach

• National Utility Scam Awareness Day is Nov.15

RICHMOND, Va., Nov. 15, 2023 /PRNewswire/ -- With another busy holiday season fast approaching, Dominion Energy is reminding customers that utility scammers never take a vacation.

"Regardless of what holiday is on the calendar, we want to remind our customers that these scammers never take the day off," said Frank Hinckle, General Manager of Customer Service at Dominion Energy Virginia. "In fact, we often see an increase in scam activity this time of year when customers may be vulnerable or distracted during the busy rush of the holiday season."

Know the warning signs of a utility scam:

What to do if customers receive a suspicious call:

• Hang up. Do not provide account, payment or any other personal information.
• Verify. Scammers do not typically know the customer's account balance. Customers can verify their account balance and payment due date on the Dominion Energy app or online. 
• Ignore. Do not respond to suspicious emails or text messages. Do not click on links or attachments prompting energy bill payment.

For more scam prevention tips, visit DominionEnergy.com.

View the Spanish version of this press release.

About Dominion Energy
About 7 million customers in 15 states energize their homes and businesses with electricity or natural gas from Dominion Energy (NYSE: D), headquartered in Richmond, Va. The company is committed to providing reliable, affordable, and increasingly clean energy every day and to achieving Net Zero emissions by 2050. Please visit DominionEnergy.com to learn more.

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SOURCE Dominion Energy