The Adecco Group Scales Recruitment, Accelerating AI Integration with Salesforce

Salesforce (NYSE: CRM), the #1 AI CRM, today announced an expanded collaboration with the Adecco Group (SIX: ADEN), the world’s leading talent company, to reimagine recruiting and support for job applicants. Using Salesforce, including Agentforce and Data Cloud, the Adecco Group is scaling its global talent supply chain, filling more open roles faster while providing superior experiences for job seekers.

The Adecco Group relies on its talented recruiters to fill urgently-needed roles around the world. But with over 300 million resumes submitted annually, recruiters are stretched thin. To scale their recruitment workforce, the company is turning to Agentforce, Salesforce’s complete AI system that integrates data, AI, and automation with trusted AI agents for concrete business outcomes, augmenting teams with limitless digital labor.

Agentforce will assist the Adecco Group’s recruiters,* helping to engage candidates 24/7, reviewing resumes, and proactively providing recruiters with a short list of opportunities best matched to the job seeker. This frees up time for recruiters to foster stronger relationships with clients and engage with a greater number of job seekers in a more personalized and efficient way.

Data Cloud, the hyperscale data engine built with the Salesforce Platform, will unify data from across the Adecco Group’s more than 40 disparate systems, providing the data and metadata for Agentforce to produce accurate, trusted output and actions. The Adecco Group is also exploring leveraging Slack to deploy Agentforce right in the flow of work.

With these technologies working together, and a complete view of their customers on one integrated platform, the Adecco Group is positioning itself for the future.

"This collaboration with Salesforce will sharpen the Adecco Group’s competitive edge so we can continue to outpace our peers with streamlined processes, improved fill rates and time to fill, and even better customer experiences,” said Caroline Basyn, Chief Digital and IT Officer, the Adecco Group. "By integrating data, AI, and cloud services across our company, we will have smarter ways of helping our clients and candidates while putting in place the building blocks to shape the world of work.”

"Agentforce is unlocking a limitless digital workforce for the Adecco Group, one that works autonomously and around the clock to provide an incredible recruitment experience for candidates,” said Adam Evans, EVP and GM, Salesforce AI. "By pairing Agentforce with Data Cloud, Slack, and other Salesforce applications, the Adecco Group will be able to transform the future of work while reducing costs.”

More information:

• Learn more about Agentforce and Data Cloud
• Read additional customer success stories

About Salesforce

Salesforce helps organizations of any size reimagine their business for the world of AI. With Agentforce, Salesforce's trusted platform, organizations can bring humans together with agents to drive customer success—powered by AI, data, and action. Visit www.salesforce.com for more information.

About the Adecco Group

The Adecco Group is the world’s leading talent company. Our purpose is making the future work for everyone. Through our three global business units - Adecco, Akkodis and LHH - across 60 countries, we enable sustainable and lifelong employability for individuals, deliver digital and engineering solutions to power the Smart Industry transformation and empower organisations to optimise their workforces. The Adecco Group leads by example and is committed to an inclusive culture, fostering sustainable employability, and supporting resilient economies and communities. The Adecco Group AG is headquartered in Zurich, Switzerland (ISIN: CH0012138605) and listed on the SIX Swiss Exchange (ADEN).

*Salesforce customers have control of the autonomy level of their agents.

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